Return and Cancel policy

Return/ Exchange policy

8.1 If you want to return the product purchased from our Company, you have 24 hours from the moment you have received the package, to inform us about it. After we will receive your email we will send you a confirmation (if your request has been approved or not) and we will inform you about the refunding process.
8.2 The Customer has a right to return his/her order if:
● The order is not sewn properly.
● The product has not been made according to the measurements you have sent us online.
● The order is damaged or not created according to your requirements.
8.3 If the product did not meet your expectations for one reason or another, please carefully follow our guide:
● Contact us within 24 hours after you receive the item.
● Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color, etc.
● The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise, we will refuse the return.
We only accept products in their original condition, and we cannot process any products that are returned without our approval.
● Items must be returned in 7-15 days upon delivery date.
● We will arrange the return shipment pick up with one of the express worldwide posts. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance.

Cancel/Refund Policy

8.1. The Customer is eligible to cancel his/her order.
8.2 Please read the below instructions according to the refund policies separated by the moment or time when you want to cancel the order:
8.2.1 Order canceled within 24 hours of payment confirmation will be eligible for a full refund.
8.2.2 Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price.
8.2.3 Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price.
8.2.4 Cancellation beyond 120 hours after the order is paid: you will not expect any refund at all.
8.3 The use of the same amount of payment for your next order it’s not acceptable, you will lose the previous one and you need to send the new payment for the next order